Frequently Asked Questions (FAQ)
Last Updated: July 2026
Welcome to the Presence FAQ. Here you'll find answers to the most common questions about our membership community, platform, and services.
General Questions
What is Presence?
Presence is a private, curated membership community for adults 25 years of age and older who value intentional dating, meaningful conversation, and authentic human connection. We believe chemistry is discovered through presence—not endless swiping or texting.
Is Presence a dating app?
Presence offers dating features, but it is designed as a premium membership community focused on meaningful introductions and intentional relationships. Our approach emphasizes authenticity, emotional intelligence, and real conversation.
Who can join Presence?
Presence is open to adults who:
Are at least 25 years old.
Complete the application and onboarding process.
Meet our membership standards.
Agree to our Terms of Service, Membership Agreement, Community Standards, and other policies.
Why is Presence membership-based?
Our membership model allows us to maintain a higher-quality community, invest in member safety, and provide a more intentional experience without relying on advertising.
Membership
Is everyone accepted?
No.
Presence is a curated community. Membership applications are reviewed to help preserve the quality, safety, and integrity of the community.
What if my application isn't approved?
If your application is not approved, you may be eligible to apply again in the future. Presence reserves the right to approve or decline applications at its discretion.
Can my membership be revoked?
Yes.
Membership is a privilege, not a right. Accounts may be suspended or terminated if a member violates our Terms of Service, Membership Agreement, Acceptable Use Policy, or Community Standards.
Can I cancel my membership?
Yes.
You may cancel your recurring membership at any time through your account settings. Your membership will remain active until the end of your current billing period unless otherwise stated.
Do you offer refunds?
Unless required by law or otherwise stated in our Subscription & Billing Policy, membership fees are generally non-refundable.
Presence Experience
How does Presence match members?
Presence combines your profile information, the Presence Chemistry Profile™, and other compatibility insights to help curate meaningful introductions. We continually refine our approach to improve the member experience.
What is the Presence Chemistry Profile™?
The Presence Chemistry Profile™ is a proprietary onboarding assessment that helps us understand communication styles, relationship preferences, emotional compatibility, and other factors that support thoughtful introductions.
What is the Presence Score™?
The Presence Score™ is an internal feature that may reflect profile completeness, engagement, and participation within the Presence community. It is intended to encourage a positive member experience and is one of many factors used within the platform.
Does Presence guarantee matches or relationships?
No.
While we strive to create opportunities for meaningful connections, we cannot guarantee compatibility, introductions, dates, or romantic relationships.
Safety & Privacy
Is my information private?
We take reasonable measures to protect your personal information. Please review our Privacy Policy for details about how your information is collected, used, and safeguarded.
Can other members download my photos or videos?
Members are prohibited from recording, downloading, or sharing another member's content without permission. Violations may result in suspension or termination of membership.
How do I report another member?
If you experience behavior that violates our policies or makes you feel unsafe, please contact us at:
hello@presencedatingapp.com
Reports are reviewed as promptly as reasonably possible.
Billing
How are memberships billed?
Memberships are billed on a recurring basis according to the plan you select. Billing is securely processed through Stripe.
What payment methods do you accept?
Accepted payment methods may vary depending on Stripe's supported payment options in your region.
What happens if my payment fails?
If a recurring payment cannot be processed, we may attempt to collect payment again. Continued payment failure may result in suspension or cancellation of your membership until the account is brought current.
Technical Support
I forgot my password.
Use the "Forgot Password" option on the sign-in page to reset your password.
How do I update my profile?
You can update your profile information, photos, and preferences from your account settings after signing in.
How do I contact Presence?
If you have questions or need assistance, please contact us:
Presence
Website: presencedatingapp.com
Email: hello@presencedatingapp.com
Still Have Questions?
If you couldn't find the answer you were looking for, we're here to help.
Email: hello@presencedatingapp.com
We'll do our best to respond as promptly as possible.
© 2026 Presence. All Rights Reserved.