Subscription & Billing Policy

Effective Date: July 2026

Subscription & Billing Policy

Welcome to Presence ("Presence," "we," "our," or "us").

This Subscription & Billing Policy explains how memberships, recurring billing, cancellations, payment processing, renewals, upgrades, and billing-related matters are handled for Presence memberships.

By purchasing a Presence membership, you acknowledge that you have read, understood, and agree to this Subscription & Billing Policy.

1. Membership Plans

Presence offers premium membership plans designed to provide access to exclusive features, curated introductions, and member experiences.

Available membership plans may include:

  • Founding Membership

  • Gold Membership

  • Elite Membership

Membership features, pricing, and availability may change from time to time at Presence's discretion.

Current pricing is displayed during checkout.

2. Payment Processing

All membership payments are securely processed through our authorized third-party payment processor.

Presence does not store your complete payment card information.

Your payment information is handled in accordance with the payment processor's security and privacy standards.

3. Billing Authorization

By purchasing a Presence membership, you authorize Presence and its payment processor to charge your selected payment method for:

  • Membership fees

  • Applicable taxes

  • Recurring subscription charges

  • Authorized upgrades

  • Other approved charges related to your membership

You are responsible for maintaining accurate and current payment information.

4. Automatic Renewal

Unless canceled before the end of the current billing cycle, your membership will automatically renew for the same subscription period.

The payment method on file will be charged automatically on each renewal date.

You authorize these recurring charges until your membership is canceled.

5. Membership Activation

Your membership becomes active after:

  • Successful payment authorization

  • Acceptance into the Presence community (where applicable)

  • Completion of any required onboarding steps

Presence reserves the right to delay activation if additional verification is required.

6. Failed Payments

If a payment cannot be processed, Presence may:

  • Retry the transaction

  • Notify you of the failed payment

  • Temporarily suspend premium features

  • Restrict access to membership benefits

  • Cancel your membership if payment remains outstanding

Access may be restored after successful payment.

7. Membership Upgrades

Members may upgrade their membership when eligible.

When upgrading:

  • Additional features may become available immediately.

  • Pricing adjustments may be prorated where applicable.

  • New billing amounts will be disclosed before purchase.

8. Membership Downgrades

If downgrade options are offered, changes generally become effective at the beginning of the next billing cycle unless otherwise specified.

Certain premium benefits may no longer be available after a downgrade.

9. Cancellation

Members may cancel recurring subscriptions at any time.

Cancellation prevents future automatic renewals.

Unless otherwise stated, cancellation does not immediately terminate access to membership benefits. Access generally continues through the end of the current paid billing period.

Cancellation does not automatically entitle the member to a refund.

Please refer to the Refund Policy for additional information.

10. Membership Pricing

Presence reserves the right to modify membership pricing.

If pricing changes affect existing recurring memberships, reasonable advance notice will be provided before the new pricing becomes effective, as required by applicable law.

11. Promotional Offers

Presence may occasionally offer:

  • Promotional pricing

  • Limited-time discounts

  • Founding Member pricing

  • Complimentary trial periods

  • Referral incentives

Each promotion is governed by its own published terms and may not be combined with other offers unless expressly stated.

12. Taxes

Where required by law, applicable taxes may be added to membership purchases.

Tax amounts, if applicable, will be displayed during checkout.

13. Billing Disputes

If you believe a billing error has occurred, please contact Presence promptly before initiating a chargeback through your financial institution.

We will make reasonable efforts to investigate legitimate billing concerns and resolve verified billing errors.

14. Chargebacks

Initiating a chargeback does not automatically cancel your membership.

If a chargeback is filed:

  • Membership access may be suspended during the investigation.

  • Premium features may be disabled.

  • Presence reserves the right to dispute fraudulent or abusive chargebacks.

  • Repeated abuse of the chargeback process may result in permanent termination of membership.

15. Refunds

Refund eligibility is governed exclusively by the Presence Refund Policy.

Nothing in this Subscription & Billing Policy modifies or replaces the Refund Policy.

16. Changes to this Policy

Presence reserves the right to modify this Subscription & Billing Policy at any time.

Updated versions become effective upon publication on the Presence website.

Continued use of Presence after changes are posted constitutes acceptance of the revised Policy.

17. Contact Information

If you have questions regarding billing or your membership, please contact us:

Presence

Website: presencedatingapp.com

Email: hello@presencedatingapp.com

© 2026 Presence. All Rights Reserved.